No.1 Thailand eSIM Store

When utilizing the eSIM plan, it’s essential to activate data roaming for the secondary line (the eSIM plan you’ve added). To enable data roaming, follow these steps:

• Apple Devices:

1. Go to [Settings] – [Cellular]
2. Select [Secondary] (the eSIM plan you’ve added)
3. Ensure [Data Roaming] is switched to the ON position

Furthermore, to avoid incurring extra charges, it’s crucial to disable the automatic switching of lines as per the instructions below. Here’s how you can accomplish this on Apple Devices:

1. Go to [Settings] – [Cellular]
2. Tap [Cellular Data]
3. Confirm that [Allow Cellular Data Switching] is turned OFF

Moreover, we highly advise that you check with your domestic carrier to see if they offer “Blocked charged international roaming” services. This ensures you have the most appropriate data options when using the eSIM plan.

Selecting the ideal eSIM package for your needs in Thailand involves considering factors like data requirements, coverage area, and the duration of your stay. Here are some options:

• eSIM Thailand Unlimited Plans: These plans provide unlimited data at reduced speeds (384 kbps) once you’ve used up your high-speed 4G LTE data, with various validities from 1 to 30 days.
• eSIM Thailand Fixed Plans: These plans offer consistent 4G LTE/5G connectivity with data allowances ranging from 50GB to Infinite. Validities are available for 10 or 15 days, making them suitable for those who need a local number for calls and messages.
• eSIM Sing-My-Thai Unlimited: Ideal for travelers visiting Thailand, Singapore, and Malaysia, providing coverage in all three countries.

Before making your decision, we recommend thoroughly reviewing the details and terms of each eSIM plan. If you need personalized assistance in choosing the perfect plan, don’t hesitate to contact the eSIMWorld team at [email protected].

Upon completing your payment, our QR code is automatically sent to the email address provided in the order form within 15 minutes. If you haven’t received the eSIM QR code within 15 minutes, please follow these steps:

1. Check Your Spam or Promotion Folder: Your email may have been filtered into the spam or promotion folder. Please check these folders.
2. Contact Us for Assistance: You may have a typo in the email address you provided to us. In this case, please contact us at [email protected], so we can resend it to you as soon as possible.
3. Payment Processing Delay: If you used iDEAL or a payment method other than PayPal, there may be a delay in the payment transfer to PayPal. The timeframe for this process depends on the payment gateways. We recommend contacting them directly for assistance.
4. PayPal Security Measures: In some cases, your payment might be pending due to PayPal’s security checks, which can take up to 72 hours to complete. While the timeframe is uncertain, it is a part of PayPal’s security policy. For assistance with this, please contact PayPal’s customer service.

Please be aware that even if you paid with a credit or debit card, the payment is processed through PayPal, which may subject it to PayPal’s security checks and possible pending status. It is advisable to reach out to PayPal’s customer service for further assistance.

To ensure your eSIM is activated, you can rely on the following two indicators:

1. Check for eSIM Profiles: Access your device’s eSIM settings, where you will find a list of available profiles or plans. If your eSIM is successfully activated, you will notice an active profile without a phone number listed among the available options.
2. Signal and Connectivity: Once your eSIM is activated and connected to a cellular network, you should see signal bars or connectivity indicators in your device’s status bar. Additionally, you may spot the carrier name associated with the eSIM, confirming both its activation and network connection.

We strongly advise turning off your original SIM to prevent incurring data roaming charges from your domestic carrier while utilizing the eSIM. Deactivating your original SIM ensures that your device solely relies on the eSIM for data connectivity in your travel destination.

However, if you still require the ability to receive calls and SMS on your home number when using the eSIM, you can keep the original SIM active. In such a scenario, we recommend disabling the “Automatic Cellular Data Switching” feature on your device. This precautionary step helps prevent unintentional data usage, ensuring that data traffic is directed through the eSIM plan rather than the original SIM.

If you encounter a “No network” message after successfully activating your eSIM, please follow these troubleshooting steps:

1. Enable Data Roaming: Ensure that [Data Roaming] is turned on for the eSIM plan. Typically, you can find this setting in your device’s network or cellular configurations. Without data roaming enabled, your eSIM might be unable to connect to the network.
2. Restart Your Device: Try rebooting your phone to refresh the network settings and establish a connection with the eSIM network.
3. Try manual setting for APN/Network: You will receive instructions for setting them up after payment. Follow the provided instructions meticulously to input the accurate APN information into your device manually.

If these steps have been taken and issues persist, do not hesitate to reach out to our support team at [email protected] for further assistance.

Certainly, you can retain your WhatsApp number, including all your conversations and contacts, when using an eSIM.

Unfortunately, we do not provide refunds for eSIMs that have been activated and utilized for data. Once the eSIM has been activated, and data consumption has occurred, it falls within the scope of our policy, which does not allow for refunds in these cases. We strongly urge customers to carefully review their plan details before proceeding to avoid any possible inconveniences.